Refunds & Cancellation
Last updated: 11 June 2026
This policy explains how to cancel Ascend Pro and when refunds apply. It supplements our Terms of Service.
1. Cancelling
You can cancel Ascend Pro at any time from your account billing page. When you cancel, your Pro features stay active until the end of the annual term you've already paid for — your subscription simply won't renew.
2. 7-day refund window
If you're a new Pro subscriber and change your mind, request a full refund within 7 days of your initial purchase, subject to the final published policy and applicable law. Email billing@ascendrocks.com with your account email and we'll process it to your original payment method.
3. Renewals
Your renewal date is shown in your billing account. Renewal charges are generally non-refundable once the new term begins, except where required by law. To avoid a renewal charge, cancel before the renewal date shown in your account.
4. Annual contributions
Each contribution amount unlocks the same Pro membership. Contribution changes apply at the next annual renewal after confirmation and any required payment authorization.
5. Failed payments
If an annual renewal fails, your payment provider may retry according to its configured settings. Pro access depends on a verified paid term or other verified entitlement. Access may end when that term expires if renewal has not succeeded. Check your billing account to update your payment method.
6. App-store purchases
If you bought Pro through Apple's App Store or Google Play rather than on the web, refunds are handled by that store under its own policy. Subscriptions purchased on the web are managed here.
7. Processing time
Approved refunds are issued to your original payment method. Refund timing depends on the payment method and bank.
8. Contact
Billing questions: billing@ascendrocks.com.